Frequently Asked Questions

Most frequently asked questions from travelers all around the world.

FAQ

Answers

What kind of aircraft do I have access to?
NSCJETS offers a wide variety of jets from Turbo-props to VIP configured commercial airliners. We pride ourselves on offering the very best aircraft from the top aircraft manufacturers such as Gulfstream, Dassault-Falcon, Embraer, Beechcraft Hawker and Cessna. We find them, You fly them.™
How much money do I have to pay upfront?
None. As a charter client, NSCJETS has a pay as you go option that requires no significant upfront capital investment. The trip quote you agree to is comprehensive and transparent, ensuring no surprises on your final invoice. In order to earn reward points under the Signature Jet Card Membership (1 point per dollar spent) there is a minimum requirement of $50,000 capital investment.

How much luggage can I bring?
Baggage capacity varies by aircraft type. It is important that you advise us if you are bringing large oversized items (skis, snowboard, golf clubs), or many pieces of luggage. Your account manager is always available to discuss your luggage requirements and recommend the best jet solution for your travel needs.

I already own a share of an airplane in a fractional program. How would the Signature Jet Card benefit me?
If you own an aircraft or a fractional share, than you understand and have experienced downtime due to maintenance or even having an inadequate aircraft for your mission. Our card can fill your requirement for supplement lift when you need it. The Signature Jet Card provides you with the flexibility to select the right aircraft for your mission. In addition, many fractional programs do not allow for simultaneous use (using more than one aircraft in the same day). As a Signature Jet Card Member you can use your fractional share for your trip to New York while using your Signature Jet Card on the same day to fly your sales team to meet with a client in Miami.

What is Actual Flight Time?
An Actual Flight Time is the time from the beginning of the flight when an aircraft nose gear lifts off the ground and ending when the aircraft nose gear touches back down. Signature Jet Card members are billed for Actual Flight Time plus 12 minutes for taxi, take off and landing.

How many airports can I access with my Signature Jet Card?
Private aviation gives you access to far more airports than schedule commercial airlines do. In the US alone, there are over 3,000 airports available for Signature Jet Card Members use, versus 550 airports serviced by scheduled commercial airlines.

Can I fly to and within Europe with my Signature Jet Card?
Yes, you can fly almost anywhere depending on the aircraft type you charter. NSCJETS specializes in International Jet Charters, which means that you'll be able to book an International Jet Charter feeling reassured that all your needs are secured while you are traveling anywhere in the world.

Are the hourly prices the same for traveling in Europe?
No, when you are traveling out of the US pricing is affected by many factors including currency exchange, permits, and international fees. If you are traveling out of the country and desire to charter abroad, then you should consult with you account manager to hand select the appropriate aircraft at a competitive rate.

Who can fly on my charter flight?
Anyone you designate can travel on your aircraft, even without your presence on the flight. All itinerary changes and purchases must be approved by you, unless other arrangements have been made.

How does the cost of Jet charter compares to commercial airlines?
Jet charter is usually more expensive than flying commercially but after taking into consideration additional costs of flying with a commercial airline, parking, hotels, time, ETC you will come to realize it makes more sense than expected. Why subject yourself to the hassles of long lines at check in, flying with unknown 3rd party cargo, and dealing with new invasive so called security measures. When you travel by air charter you save time by traveling closer to your ultimate destination in a safe relaxed environment, with the people you know, and often eliminating the need for overnight stays. Whether en route to an important meeting or family gathering, we understand your time is priceless.

What are the differences between fractional jet ownership and NSCJETS Signature Jet Card Membership?
NSCJETS Signature Jet Card Membership provides you the flexibility to fly when and where you want, while only paying for the time you use. There is no acquisition costs, no monthly maintenance fee, no long term contracts and you have the flexibility of choosing the right aircraft for each trip. With a fractional jet ownership program you do not have unlimited use of the aircraft, your air travel has to be coordinated with the number of hours purchased at the beginning of the contract obligating you to predict your aircraft usage for the next 5 years and locking you to a single jet.

How can I pay?
We accept American Express, checks and wire transfers. All payments must be secured prior to flight. If you are a Signature Jet Card Member than your funds are kept in a secured escrow account at J.P. Morgan Chase. Funds will be debted upon confirmation of flight.

Are your Account Managers available at all times?
NSCJETS is here for you 24 hours a day, 7 days a week. We understand that emergencies give no notice, so our team of experts are always available for you regardless of the time or day.

How far in advance do I need to call to reserve an aircraft?
"The sooner the better", never the less, NSCJETS is often able to book air charter flights in as little as six hours notice, though that option is subject to aircraft and crew availability. Simply put, the more lead time we have the more options available of the newest aircraft as they are usually the most sought after and first to be booked. There are also a limited number of Peak Travel times during the year, such as major holidays. Availability is very limited during these times so we recommend booking early if possible to secure the best aircraft.

What happens if I need to cancel or make changes to my flight?
You can cancel or make changes to your itinerary up to 72 hours prior to your flight unless a different condition is set to a specific flight. If you need to cancel or make changes within 24 hours of your flight, we will pass on any incurred costs. Please be advised that all one-ways are 100% non-refundable.

How do you make sure that my flight is personalized specifically for me?
NSCJETS builds a personal profile for each client to ensure all air charter flight experiences are tailored to the individual's preferences and requests. Enhanced Personalized service and strict attention to detail are cornerstones of our success at NSCJETS.

What are my options for catering on my flight?
At NSCJETS, we understand that the client is the most important asset of our company therefore, we don't set a limit for catering or any special services you might need. We can arrange almost anything you prefer for your air charter flight.

May I bring my pets with me?
Yes, although it is important to let your account manager know that you will be flying with your pet so that way we may accommodate you on a pet friendly aircraft. Please note when flying internationally that some countries have certain requirements or restrictions when it comes to pet immigration. Also keep in mind that it is required that your pet be restrained for takeoff and landing, as well as during turbulent air conditions. This is only to ensure the safety of your pet.